COVID-19 Update: On Call Status and Product Returns

Letter from Chief of Operations Jimmy Banish:

TBF Community,

As this week has progressed and we’ve been able to evaluate more information on the status of the COVID-19 virus, we’ve made the decision to limit our operation to an “On Call” approach. This meaning, we will be sending our team home to self quarantine as a preventive measure moving into next week’s expected “peak” of the virus. Our philosophy in this is to keep our team member’s and their family’s safe and home while also doing our part to prevent the contagion from spreading.

To date no member of our team has been identified as contracting COVID-19 and this is a statistic we’d like to keep. Starting Thursday March 19th, we will be moving to the highlighted operation schedule listed:

  • Facility will be closed unless we receive orders for processing
  • Orders placed before 11a EST will be processed and shipped that business day
  • Orders placed after 11a EST will be processed the following business day
  • Phones will not be answered as our team will not be onsite
  • If you need to contact us, please use the following emails to best service your inquiry. We will be checking these emails remotely on an hourly basis should you need to connect with team member.

Fortunately, the TBF Teams all lives within close proximity of our distribution facility so this makes it easy for us to be responsive to the changing environment and any support you may need. We appreciate your support and understanding as we move to this strategy in an effort to do our part for the protection of those at risk for the COVID-19 virus.

Additionally, we’ve received many inquiries about the ability to return product because of canceled events or businesses temporarily shutting down. Per our standard Return Policy, all items are final sale. The reason for this policy is because of the nature of our product being children’s toys and the liability associated with us not having the ability to track or know what the product may come in contact with once it has left our facility. As we also facilitate and work with the medical industry, keeping the integrity of our items is extremely important especially given the current climate now more then ever.

We appreciate your understanding of this policy as we always want to do everything we can to support your business.