Get Started
Build Success, One Hug at a Time
Are you looking to purchase our products to help support your business or think you want to start a Bears & Buddies business of your own? We’re happy to discuss any questions you may have about our products, the market, and how you can start selling bears.
Follow the steps below to get off and running in the right direction.
1. Account Application
The first step in working with us is applying for your wholesale account through our Wholesale Application. As a wholesale business that works primarily in a business-to-business (B2B) capacity, this application helps us to learn more about your business while establishing good-standing company status.
If you are the representative of an organization, please fill out the application to the best of your knowledge, and if there are any questions, a TBF Team Member will reach out to confirm or clarify any questions we may have. Note: you do not need to provide every answer on the application, but the more information you provide, the sooner we can verify and approve your account.
Once your account is approved, you can view our wholesale pricing live on the website and start building a cart for when you’d like to check out.
2. Build a Cart
As a wholesale fulfillment operation, we have certain ordering requirements when building a cart for checkout. The two main order minimums that are required include:
- 6 Minimum Quantity Order Per Product Style
- $100 Minimum Order Total Per Checkout
To effectively process your order, the accepted methods for ordering are Web Orders through www.thebearfactory.com/shop or by Uploading our CSV Order Form File via the Express Order Form.
Need Help?
If at any point you need assistance with placing an order, have questions about an item or inventory levels, tracking your order, or payment information, please check out our Help Center for additional support.
3. Checkout & Payment
After you’ve built your cart and are ready for checkout, please proceed by clicking “Check Out,” located at the bottom of the page. Note: We do not collect payment information at the time of checkout. At this time, we first package your order and generate a quote via FedEx Ground before making payment on the finalized invoice with shipping charges.
For those placing their first order: Upon your first order, you will receive an invitation from our team asking you to create a Billing Portal account where all your payment information, completed invoices with shipping charges, and tracking information will be found. With this step complete, as long as you have an active payment type on file, you can simply place new orders and we will do the rest.
A notification will always be sent once your order has been shipped and paid for — sent to your email address on file. You can always view your invoice online in the portal and print or export your invoice for accounting and inventory purposes.
Our Shipping Guarantee
Timing is everything when it comes to event planning, so we utilize FedEx as our shipping partner to ensure your package always shows up on time. As part of our commitment to being a reliable supply source for your business, we guarantee your order will ship within 1 Business Day of being placed to ensure you receive it with time to spare. Please note our current hours of operation:
Monday – Thursday: 10a – 4p EST
We will always fulfill your order as efficiently and quickly as possible during our regular business hours and do our best to facilitate orders on the same day when possible.
Our Pawsitive Influence
Learn about our social and environmental initiatives and connect with The Bear Factory Community by joining our Facebook Group, “The Den.” Our Activism page is loaded with resources and highlights including information on our eco-friendly materials, our latest podcast episodes, and even business performance details in our ESG report.