What our TBF Family of Customers are Saying…

“In assessing suppliers, I ordered from you (Bear Factory), Teddy Mountain, and Noah’s Ark.  And y’all are the best… from quality of product, customer service (your personal note was a nice touch btw to receive in the box), to shipping (the time to send and receive was excellent, I even liked that you reused the boxes in which you received product from China, and the costs were reasonable).”

-Ben R

It’s nice to conduct business with such polite and caring people. Your products are 1st rate, you ship quickly and in the 2+ years I have been buying from you there have not been any problems. Thank you!
-Debbie Z

Thank you for partnering with us to support The Sterling State Park so we are able to bring together our community for some fun filled activities. Our Harvest Festival is always such an enjoyable weekend for both the children and adults! The quality of your product is amazing and we look forward to continuing our business with you for all of our upcoming events. Thank you!
-Jason Morgan, Sterling State Park

I just wanted to thank The Bear Factory for your consistent great work. You are always on time, you always have great products, and your customer service reps are very easy to work with. Thanks for being a great company.
-Bear L

I have been working with The Bear Factory for over 8 years, and have ALWAYS received the BEST customer service. Any time I have a question, or need something special, whether it be a last minute order, or an inquiry about stock, they always have the answers and are always so pleasant. The animals are the BEST quality, so soft and easy to stuff and close and get ready for years of love. Each of them is even better than they look in their photos! I honestly would not go anywhere else.
-Kelly, Bear Bus NOVA (Northern Virginia)

I just wanted to let you know how HAPPY I am with the order I recently placed. The quality of your product is FAR superior to anywhere else I have ordered. They are so cute AND I received everything is a ridiculously short period of time! Looking forward to my next order! Thanks again!!
-Tammy D

I am so pleased we found your company! I have worked with other companies in the past and the customer service your company provides along with your super affordable and unbelievably soft product makes you my #1 go to! Keep up the great work! You guys never disappoint! ☺
-Teddy Bear Friends