Ordering & Tracking

We have a 24-hour shipping guarantee here at The Bear Factory. Our hours of operation are Monday-Thursday 10am-5pm EST. Orders placed outside of these business hours will be shipped within 24 hours of the next business day. For more information please click here.

We have two order minimum requirements – the first is a $100.00 minimum per order and the second is a minimum of 6 qty per style. You do not have to order in quantities of 6, the minimum just requires at least 6 per style. For more information please click here.

All orders can be tracked using the tracking information provided on the invoice once the product has been sent. At times some packages in your order can arrive at different times depending on how FedEx distributed the packages upon pickup. If you have any questions regarding your order you can contact FedEx giving them the provided tracking information and they should be able to give you further details regarding your order.

Once your order has been placed and we figure out the weights and dimensions of each box of the order, we then would be able to get an exact shipping quote. You will be notified via email or by phone of these charges and you then have the decision of how to proceed with your order

Shipping rates depend on the weight and dimension of each package. We ship all packages via FedEx Ground. For more information please click here.

Sometimes, when we are near depletion of certain items this may result in and Out-of-Stock situation. In these cases we will update and invoice accordingly to reflect the change to your order. Please check your invoice, which is sent to you via email to review your final invoice, as we do not contact each customer upon depletion of an item. If you wish to be contacted if an item is out of stock we ask that you contact us before placing the order so we are able to notate it on your account. Out-of-Stock items will not be backordered.

We have a secure payment system for Credit Card payments and currently accept Visa, MasterCard, and American Express. We also offer NET terms and COD payments but those are only accepted upon approval with our factor company.

All orders must be submitted to us either through our website. We are unable to take any orders over the phone as we do require a paper trail order for reference. If you are submitting a PO you may reference your PO number on the order form online or those can be sent via Email. Please be sure that with any order submitted that you are meeting the minimum requirements for each item ordered.