Defective Merchandise, Returns and Discrepancies

When you discover you have a discrepancy, it must be reported within 48 hours of receipt of the goods. You may contact us via email or phone. You will need to provide your invoice number. If reported immediately, we will rectify the situation as necessary.

We attempt to produce the highest quality goods possible. We are always happy to evaluate your claim and offer a product credit should your claim be accepted. To learn more, please click here to visit our Product Claim Form

The Bear Factory does not accept returns or exchanges once product has left our facility because of the nature of our product interfacing with children in addition to medical groups. We apologize for this inconvenience but all sales are final.